Terms of service

General Terms and Conditions

This document is not filed, is concluded in electronic form only, does not constitute a written contract, is written in Hungarian and does not refer to a code of conduct. In case of any questions regarding the operation of the webshop, ordering and delivery process, please contact us at the contact details provided.

These terms and conditions apply to the legal relations on the provider's website (https://www.davines.hu) and its subdomains. These terms and conditions are permanently available on the following website: https://www.davines.hu

Details of the provider
Name of the service provider: Salon Partners Kft.

Service provider's registered office.

Address of the provider: 1112 Budapest, Repülőtéri út 2.

Contact details of the service provider, regularly used electronic mail address for contacting customers: info@davines.hu

VAT number: 23842751-2-13

Basic provisions
2.1. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

2.2 These Regulations shall enter into force on 01 May 2020 and shall remain in force until revoked. The Service Provider shall be entitled to unilaterally amend these Regulations. The amendments shall be published by the Service Provider on its website 11 (eleven) days before they enter into force. By using the Website, Users agree that all regulations relating to their use of the Website shall automatically apply to them.

2.3. If the User does not accept the Terms and Conditions, he/she is not entitled to view the content of the website.

2.4 The Service Provider reserves all rights in respect of the Website, any part of the Website and the content displayed thereon, and the distribution of the Website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Provider.

Registration/purchase
3.1 By purchasing/registering on the Website, the User declares that he/she has read and accepted these Terms and Conditions and the terms of the Privacy Policy published on the Website and consents to the processing of data.

3.2 The User is obliged to provide his/her real data during the purchase/registration. In the event of false data or data that can be linked to another person provided during the purchase/registration, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the User uses its services in the name of another person and with the data of another person.

3.3.

3.4.

Products and services that may be purchased
4.1 The displayed products can only be ordered online. The prices displayed are in HUF, include VAT as provided by law, but do not include the cost of delivery to the customer's home. No extra packaging costs will be charged.

4.2 In the online shop, the Service Provider shall display the name of the product, its dimensions, description and photos of the product in detail. The images displayed on the product data sheet may differ from the real product and may be used for illustrative purposes. The Service Provider shall not be liable for any discrepancy between the image and the actual appearance of the product displayed on the webshop and the data specifications.

4.3 If a promotional price is introduced, the Service Provider shall fully inform Users about the promotion and its exact duration.


4.4 If the Service Provider, despite all due care and diligence, displays an incorrect price on the Webshop, in particular a clearly incorrect price, e.g. a "0" Ft or "1" Ft price, which is significantly different from the generally accepted or estimated price of the product, or a "0" Ft price due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.


4.5 In the case of an incorrect price, there is a striking discrepancy in value between the true price of the Product and the price indicated, which should be immediately apparent to the average consumer. According to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and consensual expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of the will of the parties, the contract is not a valid contract, which would give rise to rights and obligations. On this basis, an order confirmed at an incorrect/incorrect price shall be considered as a void contract retroactively at all stages of the ordering process.

 

How to order
5.1 After registration, the User logs in to the online store and/or starts the purchase without registration.

5.2. The User sets the number of products to be purchased.

5.3. The User can view the contents of the basket at any time by clicking on the "basket" icon.

5.4. If the User wishes to add more products to the shopping cart, he/she clicks on the "Continue shopping" button. If you do not wish to purchase any further products, you can check the number of items you wish to purchase. Click on the "delete - X" icon to delete the contents of the basket. When you change the quantity, the contents of the basket will be updated automatically.

5.5. The User selects the delivery address and then the delivery/payment method, the types of which are as follows:

5.5.1 Payment methods: Payment by credit card - you can pay quickly and securely by credit card in our online shop.


If you wish to pay for the value of your order on receipt of your parcel, you can choose "Cash on delivery".


A surcharge of 390 HUF will be charged regardless of the amount of the purchase.


5.5.2: Home delivery or personal pick-up at our designated pick-up point (Chin Up Hairboutique! - 1117 Budapest, Október huszonharmadika utca 8-10.)


5.6. In such a case, we will inform the customer of the new information immediately after the error has been detected or corrected. The User may then confirm the order once again or withdraw from the contract.


5.7 The total amount to be paid includes all costs based on the order summary and confirmation letter. The invoice, information about the right of withdrawal and the guarantee are included in the package. The User must inspect the parcel before the courier on delivery and, in the event of any damage to the product or packaging, must request a report to be made, and in the event of damage, the User is not obliged to accept the parcel. The Service Provider will not accept any subsequent complaints without a report! Parcels are delivered on working days.

5.8. After providing the data, the User can click on the "confirm order" button to send his order, or send us an e-mail with any other request related to the order.

5.9. Correction of data entry errors: in any case, the User can return to the previous phase before the order process is completed, where he/she can correct the data entered.


5.10. The User will receive an e-mail confirmation after sending the order. If this confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but not later than 48 hours after the User's order has been sent, the User shall be released from any obligation to make an offer or to enter into a contract. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to the latter. The Service Provider excludes its liability for confirmation if the confirmation is not received in time because the User has entered an incorrect e-mail address during registration, or because the storage space of his account is full and the message is blocked by a firewall, antivirus or spam filtering application.




5.11. The User acknowledges that the confirmation referred to in the previous point is only an automatic confirmation and does not constitute a contract. The contract shall be concluded when the Service Provider notifies the User of the details of the order and its expected fulfilment by e-mail following the automatic confirmation referred to in the previous point.


Processing and execution of orders
6.1. It is also possible to place an order outside the times indicated as order processing times, if it is placed after the end of working hours, it will be processed on the following working day. In all cases, the Service Provider's customer service will confirm electronically when it can fulfil your order.


6.2 We will inform you by e-mail of the deadline for the delivery of the ordered products.


6.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the goods, the User is obliged to pay the purchase price and take delivery of the goods.

6.4 If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the thing to the buyer, the risk of loss passes to the buyer when the buyer or a third party designated by the buyer takes possession of the thing. The risk passes to the buyer at the time of delivery to the carrier if the carrier has been engaged by the buyer, provided that the carrier has not been recommended by the seller.

6.5 If the seller is a business and the buyer is a consumer, the seller (the Service Provider under these Terms and Conditions) shall, unless otherwise agreed by the parties, make the goods available to the buyer (the User) without delay after the conclusion of the contract, but no later than thirty days after the conclusion of the contract.

6.6 In the event of delay on the part of the Supplier, the User shall be entitled to set a grace period. If the seller does not perform within the grace period, the buyer is entitled to withdraw from the contract.


6.7. The User shall be entitled to withdraw from the contract without granting a grace period if


a.) the Supplier has refused to perform the contract; or



b.) the contract should have been performed at the specified time of performance, and not at any other time, by agreement of the parties or by reason of the recognisable purpose of the service.



6.8 If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, it shall immediately inform the User thereof and immediately refund the amount paid by the User.


Right of withdrawal
7.1 Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason.




7.2 The period for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party other than the carrier and indicated by the Consumer, takes delivery of the product.




7.3 The Consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.




7.4 The cost of returning the product must be borne by the consumer, and the company does not bear the cost of returning the product, nor does it reimburse the delivery charge for the product.

 




7.5 In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product, but the Service Provider may claim compensation for material damage resulting from improper use.




7.6 The Consumer shall not have the right of withdrawal in the case of a product which is not a prefabricated product, which has been manufactured on the basis of instructions or at the express request of the Consumer, or a product which is clearly personalised for the Consumer.




7.8 The Supplier shall reimburse the amount paid, including the delivery charges, to the Consumer without undue delay, but within 14 days at the latest, after the return of the product/receipt of the notice of withdrawal in accordance with the above legislation.




7.9 The refund shall be made by the same method of payment as the original transaction, unless the Consumer expressly agrees to another method of payment; no additional costs shall be incurred by the Consumer as a result of the use of this method of refund.




7.10. The Consumer shall return the goods without undue delay and in any case not later than 14 days from the date of sending the notice of withdrawal from the contract to the Supplier or deliver them to the complaints handling location indicated in the Supplier's address book.




7.11. In the event of withdrawal in writing, the Consumer shall have only to send the notice of withdrawal within 14 days.




7.12. The Consumer complies with the time limit if he returns or surrenders the product(s) before the expiry of the 14-day period.




7.13. The Consumer bears only the direct cost of returning the product(s), unless the company has agreed to bear this cost.




7.14. The Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.




7.15. The Consumer shall only be held liable for depreciation of the goods if it is due to handling other than that necessary to ascertain the nature, properties and functioning of the goods or if it is due to use beyond trial and error.


7.16. Refunds may be withheld by the Supplier until the goods(s) have been returned or the Consumer has provided evidence that they have been returned, whichever is the earlier.


7.17. If the Consumer wishes to exercise his right of withdrawal, he may do so in writing or by telephone to one of the Service Provider's contact details. In the case of written notification by post, the date of posting will be taken into account, and in the case of notification by telephone, the date of notification by telephone. In the case of notification by post, the Service Provider will accept notification as a registered letter or parcel. The Consumer may return the ordered product to the Service Provider by post or courier.


7.18. The Consumer must pay particular attention to the proper use of the product, as the Consumer is liable for any damages resulting from improper use.

by 7.19 Law No. 45/2014 on detailed rules for contracts between consumers and. (II.26.) The order can be accessed here:


https://net.jogtar.hu/jr/gen/hegy_doc.cgi?docid=a1400045am


by 7.20 Directive 2011/83/EU of the European Parliament and of the Council is available here:


https://eur-lex.europa.eu/LexUriServ/Do?uri=OJ:L:2011:304:0064:0088:HU:PDF


by 7.21 You can also contact the Service Provider with other consumer complaints through the contact information contained in this Regulation.


by 7.22 The right of withdrawal is only applicable to Users who are consumers in accordance with the Civil Code.


by 7.23 The right of withdrawal does not apply to the undertaking, i.e. a person who engages in the course of his profession, self-employed activity or business activity.


by 7.24 Exercise of the right of withdrawal


and 24.1 If the Consumer wishes to exercise the right of withdrawal, he is obliged to indicate his intention to cancel on the Service Provider's contact information.


by 7.24.2 The consumer exercises his right of withdrawal within a period of time if he sends his declaration of cancellation before the expiry of 14 days from the date of receipt of the product. In the case of a written withdrawal, it is sufficient only to send a notice within 14 days. When indicating by post, the date of delivery to the post, in the case of notification by e-mail, the time of sending the email is taken into account.


by 7.24.3 In the event of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider address without delay, but not later than within 14 days from the date of communication of the withdiction declaration. The deadline is considered to be met if you ship the product before the 14 day deadline (so you do not have to arrive within 14 days). The customer shall bear the costs incurred as a result of the exercise of the right of withdrawal in connection with the return of the goods.


by 7.24.4 However, the Service Provider is not obliged to reimburse the Customer for the additional costs arising from the choice of a mode of delivery other than the cheapest standard mode of transport offered by the Service provider. The consumer also exercises his right of withdrawal between the date of conclusion of the contract and the day of receipt of the product.


by 7.24.5 If several products are sold, if each product is delivered at a different time, the buyer may exercise the right of withdrawal within 14 days of receipt of the last delivered item or piece.


Warranty, Guarantee
Faulty fulfillment


The obliged party performs inappropriately if the service does not meet the quality requirements laid down in the contract or the law at the time of its performance. The debtor shall not perform a defect if the rightholder was aware of the defect at the time of conclusion of the contract or should have been aware of it at the moment of concluding the contract.


In a contract between a consumer and a business, a clause that deviates from the provisions of this Chapter on guarantee and warranty is void to the detriment of the consumer.


guaranteed


8.1 of 1. In the event of incorrect performance of the Service Provider, the User may make a warranty claim against the Service provider in accordance with the rules of the Civil Code.


8.2 of 2. The User may, at his/her choice, have the following warranty claims: he/she may request a repair or replacement, unless the fulfilment of the claim chosen by the User is impossible or would result in disproportionate additional costs for the Company compared to the fulfillment of other requirements. If the repair or replacement has not been requested or could not be requested, you can request a proportionate delivery of the compensation or the defect can be corrected by the user at the expense of the company or by another person or, in the ultimate case, can also withdraw from the contract. You can also switch from your chosen warranty right to another, but the cost of the switch is borne by the User, unless it was justified or the company gave a reason for it.


8.3 of 3. The user is obliged to report the error immediately after its discovery, but not later than within two months from the discovery of the error. However, please note that you can no longer assert your warranty rights beyond the two-year limitation period from the performance of the contract.


8.4 to 4. The User may claim a guarantee against the Service Provider.


8.5 to 5. Within six months from the date of performance, there is no other condition to enforce the warranty claim, except for the notification of the defect, if the User proves that the product or service was provided by the company operating the e-shop. However, after six months from the date of performance, the User is obliged to prove that the error recognized by the User already existed at the time of performance.


Product Guarantee


8.6 to 6. In the event of a defect in the product, the User may, at his/her choice, enforce a warranty claim or a product guarantee claim.


8.7 to 7. As a product warranty claim, the User can only request the repair or replacement of the defective product.


by 8.8 A product is defective if it does not meet the quality requirements in force at the time it was placed on the market or if it has not the characteristics specified by the manufacturer.


by 8.9 The user can claim the product warranty within two years from the date the product has been placed on the market by the manufacturer. After this period, you will lose this right.


by 8.10 You can only exercise your product warranty claims against the manufacturer or distributor of the movable thing. The defect of the product must be proved by the User in the event of a product warranty claim.


by 8.11. The manufacturer (distributor) is exempt from his product warranty obligation only if he can prove that:


the product has been manufactured or placed on the market in a non-commercial context, or


- the defect was not detectable at the time of placing on the market in accordance with the state of science and technology, or


- the defect of the product arises from the application of legislation or a mandatory official requirement.


It is sufficient for the manufacturer (distributor) to prove one reason for discharge.


Due to the same defect, the user cannot simultaneously enforce warranty claims and product claims. However, in the event of effective enforcement of the product warranty claim, the Customer may enforce the product guarantee claim for the replaced product or the repaired part against the manufacturer.


Beneficence


by 8.12. Law 151/2003 on compulsory warranty for certain durable consumer goods. and IX. 2nd) According to the regulation, the Service Provider is obliged to provide a warranty if the User is considered a consumer.


by 8.13. The guarantee period is one year. The warranty period begins on the date of delivery of the consumption product to the consumer or, if the installation is carried out by the distributor or his agent, on the day of installation.


by 8.14 The Service Provider is exempt from the warranty obligation only if it proves that the cause of the defect arose after the performance. Please note that due to the same defect, you cannot simultaneously enforce warranty claims and warranties, as well as product guarantee claims, but otherwise the rights arising from the guarantee are granted to the consumer independently of the rights described in the product-and warrantia sections.


by 8.15 The Service Provider shall not be liable for damages resulting from natural wear or ageing beyond the warranty period (professional life expectancy).


by 8.16 The Service Provider shall also not be liable for any warranty or guarantee for damages resulting from incorrect or negligent handling, excessive use or effects other than those specified, or other unsuitable use of the products after the transfer of the hazard.


Procedure in the event of a guarantee requirement
9.1 of 1. In a contract between a consumer and a business, the agreement between the parties shall not deviate from the provisions of this Regulation to the detriment of the consumer.


and 9.2 It is the duty of the consumer to prove the conclusion of the contract (with an invoice or even just a receipt).


9.3 of 3. The costs related to the performance of the warranty obligation are borne by the Service Provider (Ptk. by 6:166 §).


9.4 to 4. The Service Provider is obliged to include a protocol of the warranty or guarantee claim declared by the Consumer.


by 9.5 A copy of the report shall be made available to the consumer without delay and in a justifiable manner.


and 9.6 If the Service Provider is unable to declare the fulfilment of the consumer's warranty or guarantee claim at the time of its notification, it is obliged to notify the Consumer of its position - the reason for the refusal in the event of the claim being rejected and the possibility of appealing to the conciliatory body - within five working days, in a justifiable manner.


by 9.7 The Service Provider is obliged to keep the protocol for three years from the date of its recording and to present it at the request of the supervisory authority.


by 9.8 The Service Provider shall endeavour to complete the repair or replacement within 15 days.


Mixed provisions
10.1 of 1. The Service Provider is entitled to use a contributor to fulfil its obligations. He is fully responsible for his or her unlawful conduct, as if he or she had committed it himself.


and 10.2 If any part of this Policy becomes invalid, unlawful or unenforceable, it will not affect the validity, legality or enforceability of the remaining parts.


The 10.3 If the Service Provider does not exercise its right under the Rules, the failure to exercise the right shall not be considered a waiver of the right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to any substantial clause or clause of the Rules at one time does not mean that it waives the right to insist on strict adherence to such a condition or condition in the future.


and 10.4 The Service Provider and the User attempt to settle their disputes in a peaceful manner.


Order of Complaints
11.1 of 1. The aim of our store is to fulfill all orders in the right quality, with the full satisfaction of the customer. If the User has any complaints about the contract or its performance, he may submit his complaint by telephone, e-mail address or by letter.


by 11.2 The Service Provider shall immediately examine the oral complaint and remedy it if necessary. If the Customer does not agree with the handling of the complaint, or the immediate investigation of the claim is not possible, the Service Provider shall immediately record a report on the claim and its position in relation to it, and shall send a copy thereof to the Customers.


11.3 of 3. A written complaint will be answered by the Service in writing within 30 days. Rejecting the complaint is justified. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities at their request.


11.4 is Please note that in case of rejection of your complaint, you may initiate the procedure of an authority or conciliation body by submitting a complainte, as follows:


by 11.5 The consumer may submit a complaint to the consumer protection authority:


387/2016 on the designation of the Consumer Protection Authority. and xii. 2.) In matters relating to administrative authorities, in the first instance the District Office or the County Office according to the county headquarters shall act, and in the second instance, the Pest County Government Office shall have national jurisdiction. Contact details of the district offices: https://jarasinfo.gov.hu